Terms and Conditions

The following terminology “client”, “you”, “your” refers to you who access the website. “The clinic”, “we”, “our” refers to Hvit Clinic.

AFTERCARE

All our treatments will be explained by our practitioners during your consultation and you will have time to have your questions addressed. You will also be given aftercare advice with your treatment plan. On accepting the treatment, as a client you are committing to agree to follow the aftercare instructions given to you by your practitioner.

APPOINTMENTS

The clinic will send you a reminder of your appointment by text message or email. Please note that Hvit Clinic is requesting a 48hour notice for any cancellations or rescheduling consultations or non-surgical treatment appointments. Your consultation fee will not be refunded after this period of time. You can reschedule your appointment which is free of charge if it is within the 48hour cancellation window.
We are kindly asking our clients to arrive 10 min prior to their appointment so that any paperwork can be completed. If you are running late please inform us so that we can inform the practitioner. You might be at risk of losing your appointment or having a compromised consultation or treatment time if you fail to arrive on time.
Review appointments are offered after treatment with Botulinum toxin, please note that any additional treatment will be charged as agreed with the practitioner.
We also offer post-operative reviews which are free of charge.
Please note that our treatments will only be carried out on clients above the age of 18.

CANCELLATION POLICY

Cancellations can be made via phone or email at least 48 hours prior to the scheduled appointment. We would be very grateful if this could be done to enable us to provide the excellent level of care to all our clients.
In the event that we need to cancel or postpone your appointment we will let you know as soon as possible.
Please note that Hvit Clinic is not responsible for refunding any treatment fees that results from a client’s non-compliance of following pre and post surgical instructions, i.e. nicotine, alcohol use and to avoid or take specific medications as instructed and failure of following post operative/ post procedural instructions.

COMPLAINTS

At Hvit Clinic we are committed to practice with he highest standards and provide you with the best treatments possible. However we do recognize that sometimes things may not proceed in the way it should. The best way to address any queries is to contact us directly by telephone or email. We will do our uttermost to resolve the issue in the quickest and most convenient way possible.

CONSULTATION FEES

To secure the booking of a consultation and to maintain our professional standards, a fee is taken. During the consultation with your practitioner you will be advised on the cost of the agreed treatment plan.
The deposit is non-refundable if you fail to attend or cancel your appointment as per the terms and conditions.

DATA PROTECTION

At Hvit Clinic we hold personal information about each client which is only available to staff working at the clinic and is treated as confidential and protected according to the Data Protection legislation. This enables us to provide our services to our clients. The information we hold include demographic data, contact details including email addresses, medical conditions, before and after photographs, consultations, reviews and treatment records. The medical records will remain saved for a period of 10 years and serves the purpose to establish or defend a legal claim.
Hvit Clinic reserve the rights to share client information with regulators and the government on their request should the need occur. We reserve the right to keep your data as described and by you providing us with the information you are giving explicit consent, however you have the right to withdraw your consent at any time by contacting the clinic. Please note that information that is required to establish or defend a legal claim will be kept by the clinic.
Please be advised that demographic data will be shared with a third party for the purpose of making payments (cardmachine, till service) and Medifinance for clients interested in a finance payment plan. No medical information will be shared with these parties. We might share prescription data with pharmacies to obtain any specific medication for clients.
We share anonymized comments and feedback on our website and social media, unless you state otherwise. We will ask for your consent to share any photographs on social media.
You have the right to ask us to rectify any inaccuracies in your personal information records, you have also the right to request us to delete your personal information if it is no longer necessary based on the reason it was recorded or if you withdraw your consent.
When you provide information that we are requesting, you are providing explicit consent with the right to withdraw your consent at any time. If you would like to do so then please contact us at your convenience. Please be aware that we might have to use any personal data that is required for us to establish or defend a legal claim.
At any time you have the right to raise concerns or any questions about your personal data, please contact us if you have any queries.

DISCLAIMER

Hvit Clinic takes no responsibility for any losses, damage, costs, liabilities and expenses that are acquired by the client. We will not be held responsible for any legal expenses incurred by a client to settle a claim or dispute.
We ensure professional treatment of our clients in accordance to our standards of practice. Hvit Clinic takes no responsibility for any liabilities or complaints that are generated about the premises where consultations are held and treatments are performed. By signing a consent form you are accepting having your treatment with the practitioners at the premises that we are suggesting and the charges that the treatment will incur.
Hvit Clinic will not be held responsible for any lost personal items you bring to see our practitioners.

FEEDBACK

We encourage all our clients to leave feedback and would love to hear from you as it will help us improve our services. You can do this by emailing us or alternatively hand in a written note to our receptionist.

GIFT VOUCHERS

Gift vouchers can only be applied to specified treatments. We do not offer cash return for any presented gift vouchers, any outstanding credit can be used for subsequent consultations and treatments.
Gift vouchers are valid for 12 months from the purchase date and is not accepted after the expiry date. The vouchers are non-refundable, cannot be exchanged for cash, sold or transferred. The client is not obliged to use the full value of the voucher during one session. Late cancellations also apply to gift vouchers.

INFORMATION

All clients are requested to provide full name, telephone and email address to book an appointment.
Your information will not be shared with third parties without your consent. At any time you have the right to unsubscribe from our mailing list.

LIABILITY

Hvit Clinic take no responsibility and will not be liable for any economic loss, for any other special, indirect or consequential loss or damage arising out of, or in connection with, its provision of any goods and/ or services to the client.
Hvit Clinic will not be held liable if the correct medical details have not been provided and any damage occurs as a result.

PAYMENT

At Hvit Clinic you can choose to pay with cash, any major debit or credit card or via a finance payment plan. Please note that the payment will be taken on the day of the treatment, with the exception of the finance payment plans. For any surgical procedures the payment will be taken 21 days before your operation date.
A cash return is not available for those that provide gift vouchers that is under the cost of the voucher, however the credit can be used for subsequent treatments thereafter.
For those clients who wish to proceed with a finance payment plan, please note that treatments will commence two weeks after confirmation of acceptance of the application of the loan.

PRICES

Hvit Clinic reserves the right to alter the prices without prior notice.

REFUNDS

All our practitioners have been carefully selected to work at Hvit Clinic, with extensive experience in their field of expertise. All our treatments are undertaken in the safest way and we will only use the best products. Our work ethic at Hvit Clinic is to provide exceptional care. We can however not always guarantee results in strict keeping with your expectations. In this unlikely scenario we do not offer refunds. However we do urge you to come and see us and discuss any concerns you might have.

SURGERY

The fee for cosmetic surgical procedures are due in full 21 days prior to the operation date. Cancellations and rescheduling of cosmetic surgical procedures less than 21 days before the operation date will incur a fee, speak to us for more details.

WEBSITE

We use IP addresses to analyse the usage of the website and gather broad demographic information. No personally identifiable information is available to us through this usage. The purpose of this is for administration and detection of patterns and troubleshooting. This information is not shared with third parties.
We would like to occasionally send you details of promotions or offers, please let us know if you rather not receive this information.
We do our utmost to update the information on this website. The terms and conditions might be reviewed and changed. Please check this page to make sure you are aware of any changes.
Without the written consent from Hvit Clinic you may not use any material from the website including publication, exploiting and reproduction. If any breaches are made under these terms and conditions, legal actions might be taken including suspending your access to the website.